Privacy policy

This website is operated by COMMERCEGATE PROCESSING SOLUTIONS S.L. (CommerceGate). We attach the utmost importance to your person-related data. For services offered we compile, process and use your person-related data.

Data Used

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

To carry out our services, we require that you provide various person-related data. This includes contact data (e.g. credit card number, email address) and personal data (e.g. age and sex). We use the personal data that you actively provide us (e.g. your profile data when registering).

We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are new to the Provider or are a long time user, please take the time to get to know our practices.

What is personal information

Personal information is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Registration information – When you sign up or use our Services, we ask for your personal information so that we can provide you with our Services. If you are a customer purchasing a product or service online using our services, you may be required to provide your name, credit or debit card number, card expiration date, card verification code (CVV), address, username/password and email address.

Personal Data protection

We do our best to ensure the security and confidentiality of your data. These include physical, electronic and administrative safeguards such as firewalls, data encryption, SSL and other up-to-date technologies.

Only those employees/private contractors who require personal information regarding our customers to fulfill their obligations gain access to such information.

We comply with applicable Payment Card Industry Data Security Standards (PCIcertified ) and endeavor to comply with all such rules at all times. Pursuant to such rules and regulations we are required to held periodic third-party assessments to ensure that, among others, we have installed and maintain a firewall configuration to protect data; encrypt transmission of cardholder data and other sensitive information across public networks; do not use vendor-supplied defaults for system passwords and other security parameters; use and regularly update anti-virus software; develop and maintain secure systems and applications; restrict access to data to those with a business need-to-know; track and monitor all access to network resources and cardholder data; regularly test our security systems and processes; assign a unique ID to each person with computer access; restrict physical access to cardholder data.

How will your information be used

We are authorized to use the information we hold about you in the following ways:

  • To administer your user account with us
  • To notify you about announcements, updates, special offers or services
  • To help us improve the structure, layout and usability of the Site.
  • To provide you with information, products or services that you request from us or which we feel may interest you. Such information may be sent to you either by email or by SMS (if you provided your mobile phone number).
  • To answer any questions you may raise or respond to any comments you may send to us.
  • To notify you about changes to our service or the functionality of the Site.
  • To carry out market analysis and research.
  • To ensure that you are complying with the terms and conditions of use and with our statutory and regulatory obligations.
  • To deliver marketing messages should we decide that the service offered may carry an interest for you.

Moreover, we may share your personal information with:

If you as an user wish to buy goods or services offered on the website of a Merchant and pay for it with the use of the software rendered available to the Merchant using the Commercegate Services, we some time should provide the Merchant with your details in the scope necessary to process your payment. Please note that Merchants you buy from and contract with have their own privacy policies, and Commercegate is not responsible for their operations, including, but not limited to, their information practices. Commercegate may disclose your information during the course of providing Services to card associations, banks and other financial institutions that process or screen the transaction, and to third parties that have contracted with Commercegate to perform certain functions of our Services on our behalf (bill collection, marketing, fraud prevention, technology services). In addition, Commercegate may use or disclose your information to third parties for the additional purposes of facilitating and completing merchant-initiated or authorized transactions, or informing you about general company news, product updates and developments, card association rules.

Other business divisions or companies within the group of companies to which we belong, so as to provide joint services like registration, transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to provide support in making decisions about their products, services and communications. Those entities will only use this information to send you marketing communications if you have requested their services.

We may be required by law e.g. through potential or actual litigation, court order, public or governmental authorities, or rules and regulations within or out with your country of residence to disclose all or part of your information to third parties. We may also deem it necessary to make such a disclosure in the event of an issue of national security, law enforcement or other such similar situations as we deem necessary including, for example, allegations of alleged infringement of copyright, trademarks or other third parties’ rights by users. As we continue to develop our business, we might sell or buy assets. In such transactions, the information we have collected about you will generally be one of the transferred business assets. Also in the unlikely event that any of our Group Companies or our assets are purchased, your information will also be one of the transferred assets. We may share information about you with: Other companies in the same corporate group as us. A buyer or prospective buyer of our business. Our professional advisers, such as our lawyers, where it is necessary for them to advise us. Other persons if we are under a duty to disclose or share your information in order to comply with any legal obligation.

Last updated: 31/10/2017